At luckincy, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, our Return & Exchange Policy outlines how you can return or exchange items.
1. Eligibility for Returns and Exchanges
- Timeframe: Items can be returned or exchanged within 30 days of the delivery date.
- Condition: Items must be unused, unwashed, and in their original condition with all tags attached.
- Non-Returnable Items: Certain items, such as underwear, swimwear, and clearance items, are not eligible for return or exchange.
2. Initiating a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at [email protected] with your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
- Receive Instructions: Our customer service team will provide you with detailed instructions on how to return your item(s).
3. Return Shipping
- Responsibility: Customers are responsible for the cost of return shipping unless the item received is defective or incorrect.
- Shipping Method: We recommend using a trackable shipping method to ensure your return is received.
4. Refunds
- Processing Time: Once we receive and inspect your return, we will process your refund within 5-7 business days.
- Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.
5. Exchanges
- Processing Time: Exchanges will be processed within 5-7 business days after we receive your item(s).
- Availability: Exchanges are subject to product availability. If the item is not available, a refund will be issued instead.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Provide your order number and a photo of the damaged or defective item. We will arrange for a replacement or refund at no additional cost to you.
7. Final Sale Items
Items marked as "Final Sale" are not eligible for return or exchange.
8. Contact Us
For any questions or concerns about our Return & Exchange Policy, please contact us at [email protected].
Thank you for shopping with luckincy. We appreciate your business and are here to ensure your satisfaction.
